Enterprise-grade Level 1–3 helpdesk, field support officers, proactive NOC monitoring and full device lifecycle management — delivered as a fixed monthly service.
Everything your internal IT team does today — delivered faster, cheaper and more reliably by EXTEZ.
Tiered IT support from password resets to complex infrastructure issues. Multi-channel: phone, email, portal. SLA-backed response times.
On-site EXTEZ engineers available for hardware replacement, desk-side support, and physical infrastructure tasks at your location.
Proactive 24/7 network and infrastructure monitoring. Issues detected and resolved before users are impacted — not after.
Annual maintenance contracts and device rental programmes covering laptops, desktops, printers, and peripherals with full lifecycle management.
Secure IT asset storage, staging, and end-of-life disposition. Full chain of custody and data destruction certification included.
Monthly service reports with ticket trends, SLA performance, and recommendations. Quarterly business reviews with your account manager.
Most EXTEZ managed IT engagements go live within 21 days — with zero disruption to your operations.
We audit your current IT environment, document your infrastructure, and understand your priorities and pain points.
We design a managed service plan tailored to your team size, locations, SLA requirements and budget.
Knowledge transfer, tooling setup, and a parallel run period to ensure seamless handover from your current setup.
EXTEZ takes ownership of IT support. Your team gets a dedicated account manager and weekly status updates.
Talk to our team today. We respond within 2 business hours with a tailored proposal.
India HQ · UK · EU · APAC Coverage · Follow-the-Sun Support
EXTEZ covers your entire technology estate — one partner, one contract.